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Archive for February, 2010

Well that was unexpected

22 Feb

So, I’m sure you read intently my post last week about my issues with GoToMeeting. If not, check it out here. Go ahead, I’ll wait.

Done? Good, now we’re on the same page.

Today I received an email, out of the blue, from a Senior Director of Global Customer Support with Citrix Online. Apparently the guy found and read my post, and emailed me directly to find out how he could help.

What?!

It thoroughly impressed me that he had taken the time to read through my blog post, let alone the time and effort to contact me just to figure out how to solve the problem. He even offered a refund (although, in my reply, I let him know that I haven’t paid anything yet). He’s going to get me in touch with a support agent to find out why my Plantronics USB headset adapter has apparently caused the audio issues.

I thought I would pass along my experience and let everyone know out there how great Citrix was to handle this. Even if they don’t fix it (a problem that I admittedly don’t know is even theirs to fix), I’m excited to know that there are a few companies out there with some respect for the customer.

Thanks, GoToMeeting Dude!

 
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Just when I think I’ve learned everything I need to know…

22 Feb

…along comes another cool WordPress trick!

Of course, I’m joking about learning everything I need to know. There are so many ways to use WordPress, I doubt that anybody knows everything about it. And don’t forget that WordPress is just a platform — you’d have to know everything about CSS, HTML, PHP, etc. to know everything.

But I have started to venture into ways to make my web sites easier for the client to manage. And one of the neatest ways to do that is to create custom write panels. These live in the Dashboard just like normal “Add New Posts” or “Add New Pages” panels. But instead of presenting a confusing array of non-relevant options, the custom panels make the experience more pleasant by presenting only the options that the author needs. You can also add features to the write panel, such as an easier way to include form elements or thumbnails.

I’m pretty excited about the never-ending learning that WordPress development brings me. In just the past year, I’ve gone from thinking of WordPress as a bloggers tool to realizing that it really is a full-featured web development platform with an awesome amount of muscle. The online community has been amazing and I’ve begun listening religiously to a couple of podcasts, including @wptavern‘s WordPress Weekly. I would highly recommend it if you use WordPress much at all.

 

Like Frank Sinatra? You’ll LOVE this deal!

21 Feb

While I enjoy a few tunes from Sinatra, I’m certainly no megafan. But I couldn’t pass on this incredible deal that @ihnatko pointed out on Twitter.

Nothing But The Best [The Frank Sinatra Collection] is a nice selection of 22 Sinatra songs that even casual fans like me would enjoy. The best news? This entire album is only $2.99! Yes, less than three bucks.

Even if you haven’t heard much, you’re bound to hear a get a few tracks you recognize. This is a great opportunity to expand your music library in a new direction for one heck of a price!

Oh don’t worry — if you use iTunes, you can change the album art once you download it. Wow, this cover is terrible!

 

Busy weekend

19 Feb

It’s just before 4pm on Friday and I’m alone in the house until tomorrow morning. Time to relax? I wish! Instead, I have a full weekend of work planned.

Don’t get me wrong, I’m really not complaining. I enjoy the work I have to do over the coming days. The only reason I’m not thrilled is that I’m also sick right now… stupid cold!

Looks like I’ll be cranking on a new site for Backslash, putting together a structure for another client, and trying to prepare a class or two for Tuesday and Wednesday.

If you need anything, of course I’ll be available online. Everyone needs breaks, you know!

 

Check out My Tech

16 Feb

Matt Burley, a friend of mine and coworker at TechVi from the UK (his origin has nothing to do with this post, I just like talking about my “international friends”) has a nice tech blog at mattburley.co.uk. One of his pages is My Tech, where he lists the technology products that he uses.

I thought that was a great idea, so I stole it and have created my own. Check out my My Tech.

 

Amazon isn’t evil

13 Feb

Like too many mornings in the past six or eight months, I woke up at 5:00am this morning. No, I didn’t have to, I just did. I’m not sure if my body is changing as I get older or what. I really don’t mind, as long as I don’t drag butt all day because I’m too tired. The extra time waking up too early gives me is quiet time that I often take advantage of to do some web design, research, or class prep. This morning it was Option 3.

When my eyes were about to fall out, I decided to take a break and catch up on some Macworld info. I started watching a video of Chris Breen’s interview of Andy Ihnatko, two of my favorite Mac pundits.

During the conversation, about halfway through the 15 minute video, the two were talking about Andy’s presentation at the show. He had lived without physical media — books, DVDs, comic books, etc. — for all of 2009 as an experiment. Chris asked Andy’s opinion on why Apple’s decision years ago to begin selling digital music at a standard price of 99-cents was praised, while Amazon’s attempt to do the same with book publishers was marred with people complaining that they were ripping off the authors, etc.

Here’s my take. The music industry is viewed, rightly or wrongly, as a handful of big corporations that control everything and rip of the artists. They exist primarily as a delivery vehicle for the music and add very little value to the final product. People hate middlemen. They want to buy direct from the source, as if the music will sound fresher or something.

In addition, people tend to think of the superstars when they discuss music distribution. So what if Bon Jovi loses out on 30 cents per track? Individuals got behind Apple’s “fight” to standardize the pricing because it didn’t affect people that they know.

The book industry, however, is thought to be more open. Lots of people know someone or may even have a cousin that has written a book. Heck, it’s even a cliche dream to write one’s own book toward the end of life so that later generations will learn from one’s mistakes and enjoy the stories of good and bad things that happened. So the book author is thought of as a neighbor, friend, or family member and people can identify with him or her much better than a musician, in general.

As a result, individuals are less forgiving about arrangements that may lower the amount of money an author receives for his or her work. Any “big business” that comes along and wants a piece of the pie, or in Amazon’s case, wants the size of the pie to be standardized, is seen as evil.

Now, I personally don’t believe that, to be honest. That’s just my theory to explain the difference in attitudes. I think that Amazon AND Apple had valid reasons for trying to get these deals done and, as long as the agreements are made, I’m cool with it.

 
 

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