So, I’m sure you read intently my post last week about my issues with GoToMeeting. If not, check it out here. Go ahead, I’ll wait.

Done? Good, now we’re on the same page.

Today I received an email, out of the blue, from a Senior Director of Global Customer Support with Citrix Online. Apparently the guy found and read my post, and emailed me directly to find out how he could help.

What?!

It thoroughly impressed me that he had taken the time to read through my blog post, let alone the time and effort to contact me just to figure out how to solve the problem. He even offered a refund (although, in my reply, I let him know that I haven’t paid anything yet). He’s going to get me in touch with a support agent to find out why my Plantronics USB headset adapter has apparently caused the audio issues.

I thought I would pass along my experience and let everyone know out there how great Citrix was to handle this. Even if they don’t fix it (a problem that I admittedly don’t know is even theirs to fix), I’m excited to know that there are a few companies out there with some respect for the customer.

Thanks, GoToMeeting Dude!